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Candle Care


As lovely as a lit candle may be, it is a potentially hazardous open flame and should be used with great care and caution. Always enjoy your candles responsibly by following these simple rules and using your own common sense:

The wick
Always trim the wick to 5mm before each burn. It is best to do this with a wick trimmer and remove any wick debris. This will promote a more even burn, steady flame, and limit mushrooming and sooting. Failure to do this may lead to a ‘wax pool fire’ where the entire candle may appear to ignite. If the wick is too long, the candle will burn quicker (reducing the burn time) and with less control.

Wax pool fires
Wax pool fires are caused when a hot piece of untrimmed wick drops into the melted wax pool and ignites it. The candle should not be moved or touched while the wax is on fire. Either use a fire extinguisher or cover with a fire blanket. NEVER use water to put out a fire.

Avoid draughts
Candles burn best in still air. Always keep lit candles away from draughts, ceiling fans, and any air currents. Failure to do this can cause uneven burning and smoking, this can reduce the scent throw and decrease the burn time.

Safety first
Remove candle from packaging before use. Do not leave your candles unattended. Place out of reach of children and pets and always place on a heat-resistant, level and stable surface away from any flammable objects.

It is highly recommended that you keep a fire blanket and extinguisher in your home for any fire you may have.

Groups of candles
It is safer not to place candles too close together. When lighting more than one candle, they should each be separated by a minimum of 10cm to prevent burn problems. Candles that are too close together will affect each candle’s burn quality, which may cause candles to not burn to their maximum burn times.

Putting candles out
Try to use a proper candle snuffer to extinguish your candles (or dip wick into melted wax and then straighten wick) to prevent wicks from drifting off-centre and to avoid wax splashing. This helps to maximise the burn time. Blowing out a candle is not recommended as the liquid wax may splatter risking personal injury and the wick may continue to glow and emit smoke.

Extinguish a candle if it smokes, flickers, or the flame becomes too high. These signs indicate the candle is not burning properly and the flame isn't controlled.

Soot
If soot forms on the inside of vessel, extinguish candle (with a snuffer), wait for it to cool and harden (t least two hours), then wipe with a clean damp cloth (this also works to remove dust and fingerprints). Trim wick and relight.

How to store your candle
Wax and essential oils are sensitive to temperature and light. Prevent candles from fading, cracking and melting by storing your candles in a cool, dry place, away from direct sunlight. Store your candles in an upright position and do not leave your candles in the car on a warm day.

Candle memory
To set the candle memory, burn the candle for enough time (approximately 3 hours) for the wax pool to extend all the way across the diameter to the rim the first time the candle is lit. This will prevent the candle from tunnelling and forming a crater. Each time the candle is lit after setting the memory, the candle will burn out to the rim. Setting the memory will ensure you get the maximum burn time from your candle.

Maximum burn times
Never burn a candle for longer than three hours at a time to prevent over heating. It is recommended that you extinguish with a snuffer (or dip wick into melted wax and then straighten wick), allow to cool and harden for at least two hours, then trim the wick and remove any debris before re-lighting.

When to stop
To prevent the glass from overheating and cracking, never burn the last 1cm of wax remaining in the bottom of the jar.